Preamble

Terms beginning with a capital letter and not defined below have the meanings indicated in the general terms and conditions of use of the website www.naturopera.com.
This privacy policy clearly and precisely explains to Users what personal data may be collected when browsing the website www.naturopera.com.
We are committed to respecting the privacy of Users; therefore, we outline below the conditions under which Users’ personal data may be processed when browsing the website www.naturopera.com.

I. Definitions

“Data” means any information relating to an identified or identifiable natural person (as defined by the GDPR);

“GDPR” means the European General Data Protection Regulation (EU) 2016/679 of 27 April 2016;

“OVH” or “we” means the Hosting Provider;

“Processing” means “any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction” (definition given by the GDPR);

“User(s)” or “you”: refers to any natural person(s) who browse(s) the website www.naturopera.com and access(s) its features and content.

 II. Data collection

1. The time of data collection

This privacy policy applies to all data that you provide to us or that we collect, directly or indirectly, including when browsing the website or requesting information, particularly via the website’s contact form. When the collection of specific data is necessary for the associated processing, we indicate mandatory fields with an asterisk.

2. Details of Data Processing 

Below is an overview of the Data processed, the purposes of Data Processing, and the legal basis for said processing. For managing user knowledge, website statistics, and performance. Data transmitted: User consent – Connection data – Browsing data This data will allow us to analyze the activity of our website and improve the services offered; To perform website traffic analysis, audience measurement, and statistical analysis. For managing all types of requests (particularly through the contact form). Data obtained: User consent – Title – Last name – First name – Email address – Full postal address – Telephone number – All information provided about you. This data will allow us to provide a personalized response to your request, compile statistics, and process your request.
Furthermore, we may use certain techniques referred to as “profiling,” namely, any form of automated processing of personal data consisting of using the collected data to analyze and evaluate certain personal aspects relating to a natural person, in particular to analyze and/or infer, through dynamic segmentation, scenario building, audience creation, certain elements and/or behaviors relating to personal preferences, interests, etc. It is also possible that automated decisions may be made based on profiling; in particular, we may use this type of process to determine whether or not it is relevant to send you certain communications. You have the right, under certain circumstances, to object to the use of your data for “profiling” purposes. In this case, please refer to point 5 below.

3. The destination of the Data

The Data being Processed is intended for Naturopera’s internal teams. In addition, the Data may also be transmitted to any police, judicial or administrative authorities (in accordance with a legal obligation).

4. Data retention

Your data is retained for a period in accordance with legal requirements or proportionate to the purposes for which it was processed. All prospect data is retained for three (3) years from the date of collection or the last contact initiated by the prospect; Browsing data is retained for a maximum of thirteen (13) months.

5. The procedures for exercising Users’ rights 

In accordance with data protection regulations (and in particular the GDPR), you have the right to access, rectify, erase, object to, restrict the processing of, and transfer your data. You also have the right to provide instructions regarding the fate of your data after your death. To exercise these rights, simply send a formal, complete written request, along with all necessary identification documents (identity document, customer number, etc.), using the following methods:
By email: Via the contact form (if available); or By mail: NATUROPERA – Customer Service – 51 rue de Sèvre, 92100 Boulogne-Billancourt, France. The specific procedures for exercising your rights are outlined in the GDPR and also on the CNIL website. Before responding to any request, we may verify your identity and/or ask you to provide us with further information to process your request. Upon receipt of any complete written request, we undertake to respond within one (1) month, a period that may be extended by two (2) months in the case of a complex request. If we have not responded satisfactorily to your request, a complaint may be lodged with the French Data Protection Authority (CNIL) via its website: https://www.cnil.fr/fr/.

6. Data Security

We implement appropriate technical and organizational measures in accordance with applicable legal provisions to protect your Data against alteration, accidental or unlawful loss, use, disclosure or unauthorized access.

7. Changes to the privacy policy 

We may occasionally modify this privacy policy (particularly due to changes in legislation or regulations). Users are therefore advised to regularly consult this page to be aware of any modifications or updates to this privacy policy.

 III. Applicable law and jurisdiction

This privacy policy is governed by French law.
In the event of a dispute and failing an amicable agreement, the User may bring the matter before either one of the courts with territorial jurisdiction under the French Code of Civil Procedure, or the court of the place where they resided at the time the contract was concluded or the harmful event occurred.